Frequently
Asked Questions Reservations
and Deposits
To confirm the reservation if reservation is made 14 days
or more in advance, Gatlinburg Cabins requires a 50% deposit of the total cost
in addition to a $20 non-refundable processing fee. The remaining balance (including
9.25% tax) will be due 48 business hours prior to your check-in date. The balance
will be charged to the credit card on file. If your reservation is made within
14 days of your arrival, payment in full is required at the time of reservation.
We accept payment in the form of Visa, MasterCard, and American Express. If you
use more than one credit card you will have additional processing fees. We do
not accept cash or checks for either the deposit or the remaining balance payment.
Any reservation with an arrival date or departure date which falls on a national
holiday will incur an additional $30 non-refundable fee. Pets
Pets
are allowed only in designated "pet-friendly" cabins. Eviction and a
forfeiture of rent will occur if a pet or evidence of a pet is found during a
stay in any cabin that is not pet friendly. Guests will also be subject to fines
and may incur additional charges for damages. Check-in
and Check-out
Check-in time is anytime after 4 PM. If you come before then
our maid service may be there preparing the cabin for your stay. Check-out time
is on or before 11 AM. This will give us enough time to prepare the cabin for
the next guests. No early check-ins are allowed. Smoking
For the health of all of our guests and log cabins, we have a strict NO SMOKING
policy. Refunds
Gatlinburg Cabins does not supply refunds for any reason including weather
conditions. The property owners will not be obligated to refund any portion of
rental fee in the event of failure of appliances, whirlpool, hot tub, central
heat and air, any public utilities including satellite or cable TV. If there happens
to be a problem with any appliance, hot tub, heat/air, electric, etc., please
contact us as soon as possible. We will do our best to take care of the problem,
but you are responsible for your complete reservation once it has been made and
confirmed. Cancellations
Mountain
Cabin Rentals has a no-refunds policy. If for any reason you should need to
cancel, your notification must be received by phone by Mountain Cabin Rentals
48 business hours or more prior to your arrival date so that the reservation,
for that specific cabin, may be transferred to another date within the year for
an additional $50 fee. Any transfer made within 48 hours of the arrival date will
be charged an additional $100 fee. The remaining balance will become due at the
time of transfer. Reservations may only be transferred one time. NO CANCELLATIONS
OR REBOOKINGS ON DISCOUNTED RESERVATIONS, TRANSFERRED RESERVATIONS AND/OR HOLIDAY
RESERVATIONS.
Cleaning
Do
I need to clean my cabin before I leave? No you need not clean your cabin. All
we ask is that you run dishes in the dishwasher, put dirty towels in the tub and
remove trash from the cabin. Maid service is not available during your stay. National
Holidays
A national holiday is any date in which banks, post offices, state
and government offices and schools are closed. These include, but are not limited
to: New Year's Day (1/1), Easter Sunday, Independence Day (7/4), Thanksgiving,
Christmas Eve (12/24) and Christmas Day (12/25). PLEASE NOTE: Any reservation
with an arrival date or departure date which falls on a national holiday will
incur an additional $30 non-refundable fee. Drinking
Water
Is the drinking water safe? All cabin water is supplied by wells.
Although most people use the drinking water without problems, we strongly recommend
that pregnant women and small children refrain from doing so. If you are sensitive
to minerals in well water, please exercise caution and consider bringing your
own drinking water. Neither cabin owners nor management are responsible for any
adverse reactions to cabin water.
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